Privacy policy
This website is run by Held. This privacy policy summarises our approach to data handling, but if you have any questions, just get in touch with us at hello@heldcollective.com
Summary
We respect your right to, and need for, privacy and this policy explains how we collect and treat any information you give us. We’ve tried to be as clear and jargon-free as possible. We’ve no desire to trick you into agreeing to something you might later regret.
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your information safe.
We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name and email address via our website, so that we can reply to an enquiry you send us.
When you agree to participate in surveys with us we may ask for identity data such as gender, race and ethnicity, faith, class, sexuality, disability etc. This data is anonymised, and we do not ask for your name or contact details in connection with your identity data.
We collect your name and email address when you send us a message on our website, email, and when you hire services from us.
We use Squarespace Analytics to collect information about the way people use our website.
The information we hold
When you contact us by email or through our website, we collect your name, email address and the company you work for.
If you are a client or supplier, we also retain your business name for financial processing. We keep records of the invoices we send you.
What we use your information for
We use aggregated survey data in our research which means individual responses are never analysed separately or attributed to you. We also anonymise data which is collected via interviews or workshops, such as quotes. We do not publish attributed data such as quotes.
Who has access to information about you
When we store information in our own systems, only the people who need it have access, which is typically just Vanessa Faloye, Priya Ghai and Alex Lyons.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Cookies
In compliance with EU cookie legislation, this page serves to inform visitors of cookies used on this website.
What is a cookie?
A cookie is a small amount of data that is sent from a website to your computer or mobile phone’s Internet browser. It is stored on your device’s hard drive and is used by websites to track online traffic flows. Unless you have programmed your computer to reject cookies, websites have been using cookies to enhance your online experience for years.
How we use cookies
Held uses cookies to gain a better understanding of how people use our website. This applies to all visitors to our website, regardless of where in the world they live.
In order to comply with EU regulations, users now have the option of accepting our cookies. Although you will still be able to access most of our content without cookies, your visit to our site would benefit from the additional functionality that cookies will provide.
Whenever a person visits www.heldcollective.com, we collect basic information about their behaviour on our site. This includes things like what pages have been visited and how they found our website. The information we gather for these purposes does not identify anyone and we make no attempt to find out who has been to our site.
What we do gain from this information is a better understanding of what people are interested in on our website and how we can improve their experience on it.
To access this information, we use the following cookies:
Squarespace: Functional cookies are used by our website host to securely serve the website to you. It also features analytics and performance cookies only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.